Arrivals Please arrive at least 5 minutes prior to your scheduled appointment. This will ensure that we have enough time to check you in, offer you refreshment and have you sign or read any necessary for.ms
On-Location Stylist Arrivals
When booking nomadic services, please note that your stylist will arrive 5-15 minutes early for your booking. This will give our artists time to set up prior to your appointment time. Note: each appointment is time sensitive and each session will be finished exactly on time as a courtesy to you and the next client.
Bookings with Appointment Times Before 9:00 am
Sugar and Spice Artistry will come to your location at practically any hour to pamper and beautify you! Our normal business hours are 9:00am- 5:30pm. However we do provide special time requests for sunrise/sunset brides, photo shoots and tv/film productions. Bookings that have a scheduled appointment times before 9:00am or after 6:00pm will incur a $25.00 fee.
Phone Appointments
When booking by phone you will be asked to provide a valid credit card number to hold your reservation. Please note that no charges will be made to your credit card until your service is completed and only if you would like to pay using that particular card. Upon completion you'll be able to pay for your services with your choice of cash, Visa/MasterCard /Amex. Unfortunately, we no longer accept cheques.
Wedding Party Booking and Cancellations
Due to the popularity of Destination Weddings in the Virgin Islands we suggest booking wedding beauty and spa services at least two months in advance of your wedding date. Weddings bookings have a three week cancellation policy and apply to each individual service that is booked. In the event of a cancellation three weeks (21 days) or less prior to your event there is a $25.00 service fee that applies to each individual service that is cancelled without 21 day (3 weeks) notice, If you need to cancel your appointment please call us at (340) 776.LUXE or email at Sugarandspice_vi@yahoo.com at least three weeks ( 21 days) in advance. Since we turn away other clients to hold your reservation any cancellations within the three week period will incur the cancellation fee.
Additions
Making additions to your booking is simple. You can call us at (340) 776.LUXE or email at Sugarandspice_vi@yahoo.com to make any additions to your booking. Additions are subject to availability.
Appointment Reminder by Phone
Please let us know if you need help remembering your appointment. We now offer appointment reminders by phone on your cell phone 48 hours in advance. If you opt to receive a text message, please check to make sure you are subscribed to receive email to cell phone communications.
Booking online-Appointments
Our convenient online "contact us" form is a reservation system that allows you to inquire about booking an appointment instantly, day or night. When inquiring online by email you will be asked to provide a valid credit card number to hold your reservation. Please note that no charges will be made to your credit card until your service is completed. Upon completion you'll be able to pay for your services with your choice of Visa, MasterCard, or cash.
Canceling with Less Than 24 Hours Notice
Canceling with less than 24 hours notice will incur a 50% charge on your credit card of the total amount of services that are booked. No-shows will result in full charges on your credit card.
We regret that we cannot make exceptions to our cancellation policy because we are a small appointment-based business and we often schedule artists and stylists especially for you.
Arrivals